Jim Roche. Webinar for ROAD listeners in English.

With the goal of developing the Russian automotive market, ROAD is launching a series of Webinars with the world's leading auto business specialists. In today's issue, ROAD presents an exclusive interview with Jim Roche for the Russian automotive community. Jim is a recognized authority on service technology and practices, has made key contributions to the development of leading auto service companies including Xtime, Kelley Blue Book Automotive Repair Guide, AutoPoint, and was a key expert for Cox Automotive (the world's largest provider for autoretail) in all aspects of car service. During the interview, Jim shares the best service practices, introduces still developing and emerging service technologies, and describes how best practices can be implemented. Jim also tells ROAD listeners about the “ideal service department” using innovative technologies to increase customer loyalty and dealership profitability. Invaluable information from the undoubted expert and visionary of the car service!